FAQ

Frequently Asked Questions

What is the new Rustan's FSP 2?
The Rustan's FSP 2 program is a re-invention of the current Frequent Shoppers Plus Program. We have partnered with Citibank to offer you a better program which includes more choices, more benefits, and when using both cards the possibility of a higher rebate!

Why did you change the old FSP program?
Like everything else, our program needs to evolve with the changing needs and lifestyles of our customers. Combined with the Citi Rustan's card, we can now offer MORE to our customers. The FSP2 card offers you the ability to earn points and convert into ePurse, while also availing of department store benefits EXCLUSIVE to our FSP 2 members. The Citi-Rustan's credit card not only allows you to earn rebates while shopping at any Rustan's Department Stores, Stores Specialists, or Rustan's Supermarket locations, BUT all other charges to the card will earn you rebates that can be used at your next purchase in Rustan's!

Where is the FSP 2 Card Valid?
The FSP 2 card is valid at Rustan's Makati, Rustan's Shangri-la Plaza, Rustan's Alabang Town Center, Rustan's Gateway Mall, and Rustan’s Cebu

How do you get an FSP 2 Card
You can get one by simply going to any Rustan’s Concierge, filling out an application form and paying the membership fee of Php350. Or if you are a current FSP Cardholder, just fill out an application form and pay the renewal fee of Php200.

Who are eligible to apply?
The FSP2 program is open to Rustan’s Shoppers 18 years or older.

How long is the card stay valid?
Your card and the points on the card are valid for two years from the date of your card issuance. Beginning October 20, 2009 we will start implementing temporary cards for new applicants – so you can start earning points at the time of application! Once the two years is up, you can re-apply for a renewal card for a fee of P200. Reapplying makes sure we have the correct info – so we can send you the best offers!

When can I start earning points?
Beginning October 20, 2009 all FSP 2 cardholders will be able to earn points under the new program.

How do I redeem points earned?
You may redeem your points at any Rustan’s Concierge. Simply present your card and any form of identification. The conversion is still P1 = 1 point and redemption begins when you reach 1,000 points. Points earned from your current card may be transferred to your new card when you renew 30 days before or 30 days after the expiration of your current card.

Until when can I use my E-Purse from the current FSP program?
Good news is if you transfer your E-Purse to your new FSP 2 card, you can keep it for two more years! The current FSP program will end by October 19, 2009, so please transfer your E-Purse before then in order to keep it longer!

Until when can I earn with the current FSP?
The current FSP program will end by October 19, 2009.

I am an existing FSP member, do I have to apply for a new card?
Yes. In order for us to ensure that we have the right information to reach you every time we want to reward you, we would like to get your information again. In order to process this, we will need to charge a membership renewal fee of P200

Will SSI honor FSP2 as a basis for their FSP GC Conversion?
No, SSI operates on a different system as Rustan's Department Store. You can, however apply for a Citi Rustan’s card which will offer you up to a 3% rebate when you shop at Stores Specialists, Inc or any Rustan’s Supermarkets.

What are the benefits of FSP 2

Tier	Points earned within 2 years	E-Purse Value
FSP2	1,000 points – 500,000 points	1,000 points = 5 ePurse Pesos
FSP2 Premium	500,000 points and above	1,000 points = 10 ePurse Pesos

In addition to this, an FSP 2 member gets an exclusive pass to our special events. When you become a member of FSP2, you will be the first to what the latest trends are and what the best deals will be. We have lined up special events, free makeover sessions, exclusive quarterly promotions, and members-only sales and access to rewards catalogue and other private treats.
A Premium member gets all of that AND MORE. Wait till you see what we have lined up for our most valued FSP2 members. We've got special offers from YOUR favorite brands to days where you can double the value of your money.

Sign up for a Citi-Rustan's card and you can take this shopping experience with you, everywhere you go around the world! The Citi-Rustan's credit card not only allows you to earn rebates while shopping at any Rustan's Department Store, Stores Specialists, or Rustan's Supermarkets, BUT all other charges to the card will earn you rebates that can be used at your next purchase in Rustan's!

How do I apply for a Citi Rustan’s Card?
You may submit your completely filled up application form at the Citi Rustan’s Booth or at the Concierge, call the Citi Sales Hotline at 423-3000, or apply online at www.citibank.com.ph.

How do I earn rebates using a Citi Rustan’s Card?
You can earn rebates on all Rustan’s Department Stores, Stores Specialists, Inc., and Rustan’s Supermarket locations.
2% Rebate – Rustan’s Citi Visa Gold card
3% Rebate – Rustan’s Citi Visa Platinum card
Aside from this, you also earn 0.5% rebates on your other transactions (e.g. gas, dining, retail, etc.).

How do I check and redeem my rebates?
Your rebates will be automatically credited to your statement of account. You can redeem your rebates by continuing to come to Rustan’s.

Can I still use the Rustan’s Citi Visa Card along with my “FSP2 Card”?
Yes

Can I still use this card outside Rustan’s?
Yes, this card can be used in any establishments that accept credit cards. It’s like earning “FSP Points” everywhere you go around the world!

Can Supplementary Cardmembers earn and redeem rebates?
Yes. Supplementary Cardmembers will earn rebates, and these rebates will be accumulated in the Principal Cardmember's account, and will automatically be credited to the Principal cardmember’s statement of account.

Is there an expiry on my outstanding rebates?
No, there is no expiry on outstanding rebates. Just make sure that you have Rustan’s purchases every month so that your earned rebates outside Rustan’s will automatically be credited to your monthly statement of account.

Can I exchange my rebates into vouchers or cash?
No, exchanging of rebates into vouchers or cash will not be allowed.